Return and Refund Policy

Triestes Refund Policy

Hey there!

At Triestes, we’re all about helping you tackle [insert problem your brand is solving], and we genuinely believe in the effectiveness of our products. To make the most of them, we recommend giving them at least 14 days of use before deciding to return. If, after that period, you’re not happy for any reason within our 60-day money-back guarantee, just drop us a line at triestes_inquiry@outlook.com.

Cancellation Policy

If you need to change or cancel your order, please let us know within 24 hours of placing it! Once that time has passed, your order may be in the processing stage, and we might not be able to make any adjustments. If you do manage to cancel within that 24-hour window, we’ll get your refund processed within 7 business days.

60-Day Money Back Guarantee

We’re super confident you’ll love our products! We encourage you to try them for at least 14 days to experience their full benefits. If you’re still not satisfied, you can return them after 14 days and within our 60-day window. Just a heads up: shipping fees (if any) won’t be refundable.

To start a return, simply reach out to our support team through the form on our Contact Us page or shoot us an email at triestes_inquiry@outlook.com. To help speed things along, please include your Order Number or the Name and E-Mail Address you used to place the order.

Damaged Items

We take extra care when packaging your products to prevent any damage in transit. If your item has any defects or is physically broken, let us know! But remember, we can’t consider items with just damaged packaging (like dented boxes) as ‘damaged’ if the product itself is in good shape.

If your item arrives damaged, please reach out to us within 72 hours of receiving it. Just email us at triestes_inquiry@outlook.com with a clear picture of the damage, and we’ll see if you qualify for a replacement—no charge! We can’t issue refunds or replacements for damage incurred from normal use, wear and tear, or misuse.

Shipping and Delivery

We work hard to get your order to you promptly! However, we can’t be responsible for any shipping delays that are out of our control, like those caused by the courier or customs. If you encounter any issues with your delivery, please contact the courier directly. We also aren’t responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It’s really important to double-check your shipping address at checkout! If you notice an error after placing your order and let us know within 24 hours, we may be able to fix it. If not, we won’t be able to send a replacement or issue a refund.

Your trust means everything to us, and we may update our Return & Refund Policy from time to time, so please take a moment to review it before making a purchase. By buying and using Triestes products, you’re agreeing to our policies, and we’re so thrilled to have you with us!

Thanks for choosing Triestes!